How to ask your question on VK. How to write to the administrator on VK

Over time, users social network VKontakte still faces the need to contact technical support. The reason for this may be difficulties in changing the password, the inability to log into your account, or hacking of your personal page. How For many, this may be difficult, but if you figure it out and carefully study the page menu, you will understand that there is nothing difficult about it.

Peculiarities

The main feature of technical support for such major social networks as VKontakte is that its users are not clients. That is why most of the problems that the service solves are related to the functionality of the site. The question of how to write in VK support should not cause difficulties for registered users, since social network employees quickly respond to requests. The specificity of technical support is that established feedback with the user is as comfortable as possible and does not create the feeling that no one is solving problems.

home distinguishing feature: Social networks provide support to users only on the site. In order to apply, you need to fill out a special form on the social network and send it. Specialists will study it, assign a degree of importance and make a decision to eliminate the problem. The main difficulty is that the scale of the social network does not allow developers to quickly see any problem in the operation of the site and the security system.

How does it work

How to write to VK support service if a problematic situation arises? This is easy to do, since interaction with users is well established. The support service has been operating since 2011. At the beginning of its activity, a small group of people was responsible for answering user questions. Over time, it became the VKontakte technical support team, and a little later it was reorganized into “Support” without additional word"technical". This means that the service solves not only technical issues.

Unlike other social networks, VKontakte has created support whose activities are aimed at a live user, and not a source of information. If you don’t know how to write a message in VK support, pay attention to the Service Desk service. This is the name of the user assistance service on the social network. It consists of agents who also have accounts on the social network. They don't have a special one technical education, because the main thing for such a specialist is to help in difficult situation not only in deeds, but also in words and emotions.

Such a system is organized specifically to show the trusting attitude of the site administration and management towards users. Such support does not require template answers; agents approach each request individually. There is a separate interface for contacting, which is located on the website. This is convenient because you don’t need to write separate letters through postal services or call a call center.

What issues does it solve?

The question of how to write to VK support worries many users who have encountered problems with the site. Despite the smooth operation of the service, you have to wait for a response to your request within 24 hours, sometimes longer. Before asking for help, analyze whether the service's support is really required or whether the problem can be solved on your own. If a user wishes to complain about a group that distributes or promotes prohibited ideas or is unlawful in nature, then such a problem is resolved exclusively through technical support. If a group has been blocked for some reason, you can also regain access to it using the service.

Contact support

How to write a question in VK support? This can be done in two ways: simple (use the services of other systems) and complex (do it yourself). Surely many will choose the first, but first things first. If you don't know how to ask for help with a social network, ask a more advanced user to help with this.

• To get advice or resolve a problem, log into your VKontakte account.
• There is a "Help" section at the top of the page, click on it.
• A line will appear in which the user can describe the problem that has arisen. Avoid long sentences. It is better to state the essence of the issue briefly and clearly.
• If the questions suggested by the support service do not suit the user or do not solve his problems, there is a button on the “Help” page: “None of these options are suitable.” Many people face the same problems that are common to everyone.
• If you click on this button, a window will appear indicating the approximate waiting time for a response. Most often, the user does not have to wait long. One request is processed within 24 hours.
• To ask a question or explain a problem, click on the "Ask a Question" button.
• will appear simple form, which you need to fill out with important facts and details. They can help resolve the situation as quickly as possible.

As you can see, writing to VK support is quite easy. The service does not miss a single request.

From phone

If users check their account through a portable device, a natural question arises: how to write to VK support from a phone? In the mobile application, the user will find “Questions and Answers” ​​in “Settings”. There's a lot here useful information By various issues. If the user wants to contact the service specialists with a problem, this option will not work. It is disabled due to the large volume of work and incoming information. In general, there should be no difficulties in writing a request from a mobile application.

From computer

How to write to VK support from a regular PC or laptop? This can be done not only using the usual form, but also by e-mail. This is the easiest method available to every user. To do this, go to your mailbox, make a question, request or state a problem and send a letter to the address indicated on the site. Previously, a response to such a request had to wait several days, so it is better for the user to apply directly from his page. In addition, on the social network it is easy to find direct links to create requests with the ability to attach images and other documents.

If you don’t know how to write to support in the new VK, pay attention to the menu on the left. In addition to the standard menu, there will be lines “Blog”, “Developers”, “Advertising”, “More”. Click on the last active text. A block should open containing a “Help” section with an application form. It should be noted that service specialists sometimes respond to user requests with humor. This is due to the fact that many people ask unclear questions to which it is difficult or impossible to give a logical answer.

For many users, the VKontakte social network is more than just a web page. For some it may be a job, for others a repository of photographs or documents, for others the main means of communication, and so on. Accordingly, for such users, an unexpected problem in the operation of a social network can become a real stress (for example, photos do not load, various errors occur, and so on), which, among other things, can drag on for some time. The VKontakte network support service is always ready to assist the user with any questions. You can contact her directly from your page, which will be discussed below.

How to write to VKontakte support service

If your page on the VKontakte social network is not blocked, then contacting the support service is very easy. Each user has the opportunity to contact VKontakte specialists directly from their page; to do this, you need to click on your avatar in the upper right corner of the page and select “Help”.

After this, a page will open that can answer most of the user’s questions about the operation of the VKontakte social network. Check out our FAQ database to find a solution to your problem.

Please note: Questions and answers are conveniently grouped into categories. It is also possible to switch to full list questions or try to find the answer to your question through search.

If you can't solve your problem using basic questions and answers, you can contact our support representatives. To do this, go from the browser where you are authorized on VKontakte to the following link: https://vk.com/support?act=new.

The Contact Support page will open. Here you need to give short description problems in the top window, and below describe in detail what the problem is. If necessary, you can attach a document or photographs to the message sent to the VKontakte support service.

When all fields are filled in, click “Submit”, after which a window will appear in which the approximate response time will be written. If you are satisfied with it and you want to know the answer to your question, click “Ask a Question”.

Once you submit your question, it can always be returned from the Help section of your page. If you remember any details about your question, you can go to an already published question that is under consideration and add a message to it, as well as attach a photo or document.

Please note: If you were waiting for a response from a support specialist, but during this time you managed to solve your problem yourself, do not forget to go to the submitted question and write that it is no longer relevant or click “Delete question”.

How to call VKontakte support using the hotline number

Many users are accustomed to the fact that almost any organization can be contacted via telephone by calling it. But in the case of the social network VKontakte, this is irrelevant.

On the Internet you can easily find the VKontakte phone number, but not the support service, but the main office of the company, which you should contact with commercial offers or other important issues. There is no support hotline as such, and the only method for an ordinary social network user to get an answer to their question is to write to VKontakte in the manner discussed above.

VKontakte is the most popular Russian social network throughout the post-Soviet space and is available in various languages. In it, users can create personal pages, information publics, events, communicate and exchange media files with other people, play Online Games and use other services.